Terms of Use

Last Updated: April 15, 2025

Welcome to TaxQue. These Terms of Use govern your access to and use of our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

Table of Contents

1
Acceptance of Terms
2
Eligibility & User Responsibilities
3
Services Description
4
Account Registration & Security
5
Payments & Refunds
6
Intellectual Property Rights
7
Limitation of Liability
8
Termination & Suspension
9
Governing Law & Dispute Resolution
10
Changes to Terms
11
Contact Information

1. Acceptance of Terms

Legal Agreement

This document constitutes an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Important: By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, you must not use our Services.

These Terms may be updated periodically. We will notify users of any material changes through email notifications or prominent notices on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

2. Eligibility & User Responsibilities

Who Can Use Our Services

By using our Services, you represent and warrant that:

  • You are at least 18 years of age and competent to enter into a binding contract
  • You have the legal capacity to accept these Terms
  • You are not barred from using the Services under applicable laws
  • All information you provide is accurate, current, and complete
User Responsibilities: You agree to:
  • Provide accurate and complete information for tax filing
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the Services only for lawful purposes
  • Not engage in any activity that interferes with the Services

3. Services Description

What We Provide

TaxQue provides expert-assisted tax filing and compliance services including but not limited to:

  • Income Tax Return Filing: ITR-1, ITR-2, ITR-3, ITR-4
  • GST Compliance Services: Registration, returns, and filings
  • Tax Advisory Services: Planning, optimization, and consultation
  • Business Compliance: ROC filings and annual compliance
  • Documentation Services: Preparation and verification
Service Limitations:
  • We are a service provider, not a government agency
  • We facilitate tax filing but do not guarantee tax outcomes
  • Final tax liability determination rests with tax authorities
  • Service timelines depend on document submission completeness

4. Account Registration & Security

Your Account Information

To access certain Services, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized account access
Security Notice: We implement reasonable security measures, but you acknowledge that:
  • No internet transmission is completely secure
  • You use our Services at your own risk
  • We cannot guarantee absolute security of your data
  • You are responsible for maintaining account security

5. Payments & Refunds

Financial Terms

Our Services may require payment of fees. By using paid Services, you agree to:

  • Pay all applicable fees as described on our pricing page
  • Provide accurate billing and payment information
  • Authorize us to charge your payment method for applicable fees
  • Pay any taxes or duties applicable to the Services
Refund Policy:
  • Refunds are governed by our separate Refund Policy
  • Service fees are non-refundable once work has commenced
  • Government fees paid on your behalf are non-refundable
  • Refund requests must be submitted within 30 days of purchase
Payment Terms:
  • All fees are exclusive of applicable taxes
  • Prices are subject to change without notice
  • Late payments may result in service suspension
  • Chargebacks may result in account termination

6. Intellectual Property Rights

Ownership and Usage Rights

All intellectual property rights in our Services are owned by TaxQue or our licensors. You acknowledge that:

  • The Services contain proprietary and confidential information
  • All content, design, and software are protected by copyright laws
  • The "TaxQue" name and logo are registered trademarks
  • You may not use our intellectual property without written permission
Your License: We grant you a limited, non-exclusive, non-transferable license to:
  • Access and use the Services for personal, non-commercial purposes
  • Download and print materials for your personal use
  • Share content with proper attribution to TaxQue

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

7. Limitation of Liability

Legal Limitations
Important Disclaimer: To the maximum extent permitted by law:
  • Our Services are provided "as is" and "as available"
  • We make no warranties about the accuracy or completeness of information
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the fees paid by you for the Services

Tax Professional Relationship: While we provide tax preparation services, we are not your tax advisor unless explicitly engaged as such. You remain responsible for:

  • The accuracy of information provided to us
  • Reviewing and approving all tax filings before submission
  • Paying any taxes, penalties, or interest owed to tax authorities
  • Complying with all tax laws and regulations

8. Termination & Suspension

Service Access Management

We may suspend or terminate your access to the Services if:

  • You breach any provision of these Terms
  • We suspect fraudulent or illegal activity
  • Required by law or governmental authority
  • You fail to pay applicable fees
  • For any other reason at our sole discretion
Upon Termination:
  • Your right to use the Services immediately ceases
  • We may delete your account information
  • You remain liable for any outstanding payments
  • Provisions that should survive termination will remain in effect

You may terminate your account at any time by contacting customer support. Upon termination, we will provide you with a copy of your data upon request.

9. Governing Law & Dispute Resolution

Legal Jurisdiction

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution: In case of any disputes:
  • Parties shall attempt to resolve disputes amicably through negotiation
  • If unresolved, disputes shall be referred to mediation
  • Mediation shall be conducted in Mumbai, India
  • If mediation fails, disputes shall be settled by arbitration

Arbitration: Any dispute arising from these Terms shall be finally settled by arbitration in Mumbai in accordance with the Arbitration and Conciliation Act, 1996. The arbitration award shall be final and binding on both parties.

Jurisdiction: Courts in Mumbai shall have exclusive jurisdiction over any matters not subject to arbitration.

10. Changes to Terms

Updates and Modifications

We reserve the right to modify these Terms at any time. When we make changes:

  • We will update the "Last Updated" date at the top of these Terms
  • We will notify you of significant changes via email or website notice
  • Your continued use constitutes acceptance of the modified Terms
  • If you disagree with changes, you must stop using the Services
Material Changes: For material changes that affect your rights:
  • We will provide at least 30 days' notice before changes take effect
  • You will have the opportunity to review the changes
  • You may terminate your account if you don't agree with changes

It is your responsibility to review these Terms periodically. We encourage you to check this page regularly for updates.

11. Contact Information

How to Reach Us

If you have any questions about these Terms, please contact us:

TaxQue (SSBA Innovations Ltd)
123 Business Plaza, Financial District
Mumbai, Maharashtra 400001
India

Email: legal@taxque.com

Phone: +91-XXXX-XXXXXX

Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Grievance Officer: As required under the Information Technology Act, 2000:
Name: Ms. Priya Sharma
Email: grievance@taxque.com
Address: Same as registered office

We aim to respond to all legal inquiries within 7-10 business days.