Confidentiality Statement

Last Updated: April 15, 2025

At TaxQue, we recognize that confidentiality is the cornerstone of trust in financial and tax services. This statement outlines our unwavering commitment to protecting your sensitive information with the highest standards of confidentiality and security.

🔒 Our Confidentiality Pledge

We commit to protecting your financial and personal information with the same diligence and care that we would expect for our own sensitive data.

Our Confidentiality Principles

These fundamental principles guide our approach to information protection:

Client Privacy First

Your personal and financial information is treated with the utmost respect and protection. We never share client information without explicit consent, except as required by law.

Secure Data Handling

All client information is encrypted during transmission and storage. We implement industry-leading security measures to prevent unauthorized access or data breaches.

Trust & Transparency

We maintain open communication about how your information is used and protected. You have the right to know who accesses your data and for what purpose.

Legal Compliance

We strictly adhere to all applicable privacy laws and regulations, including the Information Technology Act, 2000 and other relevant data protection legislation.

Limited Access

Access to client information is restricted to authorized personnel only, on a need-to-know basis. All employees sign confidentiality agreements.

Data Retention Control

We retain client information only as long as necessary for legal or business purposes, after which it is securely destroyed following industry best practices.

Our Confidentiality Commitments

Specific promises we make regarding the protection of your information:

1

Information Collection Commitment

We collect only the information necessary to provide our services effectively:

  • Information is collected with your knowledge and consent
  • We explain why each piece of information is needed
  • You have the right to decline providing certain information
  • Collection methods are transparent and secure
2

Information Usage Commitment

Your information is used only for the purposes for which it was collected:

  • Tax preparation and filing services as requested
  • Compliance with legal and regulatory requirements
  • Service improvement and quality assurance
  • Communication regarding your account and services

We never sell or rent your personal information to third parties.

3

Information Sharing Commitment

We share your information only under specific circumstances:

  • With your explicit written consent
  • As required by law or regulatory authorities
  • With service providers bound by confidentiality agreements
  • To protect against fraud or illegal activities

All third parties with access to your information are contractually obligated to maintain confidentiality.

4

Information Protection Commitment

We implement comprehensive security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security audits and vulnerability assessments
  • Physical security of data storage facilities
  • Incident response and breach notification procedures

Data Protection Measures

Technical and organizational measures we implement to safeguard your information:

Encryption Technology

End-to-end encryption for all sensitive data transmission using industry-standard protocols (SSL/TLS 1.3).

Access Control

Multi-factor authentication, role-based access controls, and strict permission management systems.

Network Security

Advanced firewalls, intrusion detection systems, and regular security penetration testing.

Secure Storage

Encrypted databases, regular backups, and secure data center facilities with 24/7 monitoring.

Employee Training

Regular confidentiality and security training for all employees and contractors.

Compliance Audits

Regular internal and external audits to ensure compliance with security standards and regulations.

Employee Confidentiality Agreement

All TaxQue employees and contractors are bound by strict confidentiality obligations:

  • Mandatory Training: All personnel complete comprehensive confidentiality training before accessing client information.
  • Non-Disclosure Agreements: Every employee signs a legally binding NDA covering all client information.
  • Need-to-Know Basis: Access to client information is strictly limited to what is necessary for job responsibilities.
  • Continuous Monitoring: Employee access to sensitive information is regularly monitored and audited.
  • Post-Employment Obligations: Confidentiality obligations continue even after employment ends.
  • Disciplinary Actions: Violations of confidentiality policies result in immediate disciplinary action, up to and including termination.

Our employees understand that client confidentiality is non-negotiable and fundamental to our business.

Client Responsibilities

While we take extensive measures to protect your information, clients also have important responsibilities:

Account Security

Keep login credentials secure and confidential

Information Accuracy

Provide accurate and complete information

Secure Communication

Use secure channels for sensitive information

Prompt Notification

Report any suspected security breaches immediately

Remember: Never share sensitive information via unsecured email or messaging platforms. Always use our secure portal for confidential communications.

Breach Notification Protocol

Our structured response plan in the unlikely event of a data security incident:

Step 1: Immediate Containment

Isolate affected systems, preserve evidence, and prevent further unauthorized access.

Step 2: Investigation & Assessment

Conduct thorough investigation to determine scope, cause, and impact of the breach.

Step 3: Notification

Notify affected clients and relevant authorities within 72 hours as required by law.

Step 4: Remediation

Implement corrective measures to address vulnerabilities and prevent recurrence.

Step 5: Support & Assistance

Provide affected clients with guidance, credit monitoring, and other necessary support.

Contact & Confidentiality Inquiries

For questions about our confidentiality practices or to report concerns:

Confidentiality Officer

Mr. Anil Sharma

confidentiality@taxque.com

Emergency Hotline

+91-XXXX-XXXXXX

24/7 for urgent confidentiality concerns

Secure Reporting

report@taxque.com

Encrypted email for sensitive reports

Important Note

This Confidentiality Statement is part of our comprehensive privacy framework. For complete details on how we handle your personal information, please refer to our Privacy Policy and Terms of Use.